đź”· Highlights
- Transformed a tax-focused firm into a multi-service accounting practice
- Enabled expansion into accounts compliance services
- Delivered back-office support for smooth year-end accounts finalisation
- Diversified revenue and improved market competitiveness
- Supported sustainable business growth and client acquisition
Introduction
In the heart of London, a well-established accounting practice had long been known for its stronghold in taxation services. With a loyal client base and a solid reputation, the firm had built a name for itself—but growth had stalled. Despite a flourishing tax department, the partners realised they were missing out on a massive opportunity: the lucrative world of accounts compliance.
That’s where Corient stepped in—not just as a service provider, but as a strategic partner.
The Initial Problem: What Went Wrong?
The accounting firm faced a critical trio of challenges:
- Over-dependence on tax services meant seasonal revenue volatility.
- Limited knowledge of year-end accounts finalisation hindered their entry into the compliance sector.
- A narrow service portfolio restricted their appeal to potential clients seeking comprehensive financial solutions.
The partners recognised that without expanding into accounts compliance, they were leaving substantial growth potential untapped.
Corient’s First Solution: The Fix
Corient began by conducting a thorough assessment of the firm’s current capabilities. We identified key skill gaps and inefficiencies, particularly in finalising year-end accounts.
Working closely with the leadership team, we developed a roadmap to diversify their services. One of the first steps was to upskill internal staff—our training programme covered compliance standards, documentation processes, and best practices.
By building this foundation, the firm was prepared to make a confident entry into the compliance space.
To support this transition, we introduced them to our broader  accounting outsourcing services—designed specifically to help UK firms like theirs scale without strain.
The New Problem: A Surprise Roadblock
While the firm’s service scope had expanded, a new challenge soon emerged.
The volume of work related to year-end accounts surged beyond internal capacity. Their team, though trained, couldn’t manage the operational pressure—especially during peak deadlines. Without additional support, their new services risked failing before they could truly succeed.
Corient’s Second Solution: Fixing the New Problem
Corient quickly stepped in to stabilise the situation with a structured, step-by-step solution:
Step 1: Back-Office Support
We became their reliable operational backbone, taking on routine compliance work while allowing the internal team to focus on client engagement.
Step 2: Workflow Integration
To avoid any disruptions, our team integrated seamlessly into the firm’s existing systems, delivering work with consistency and transparency.
Step 3: Real-Time Collaboration
Using cloud tools and customised dashboards, we enabled real-time file sharing, updates, and progress tracking.
Step 4: Scalable Service
As the firm took on more clients, our support scaled proportionally—ensuring they never hit a resource bottleneck again.
With operations now running smoothly, the firm had a newfound confidence to push further into the compliance landscape. They also explored additional services like  bookkeeping outsourcing, allowing them to shift even more internal focus toward high-value advisory work.
The Final Outcome: Success Story
What began as a firm limited by its niche is now a thriving, full-service practice. With Corient’s strategic support and operational strength, they successfully:
- Entered the accounts compliance market
- Reduced reliance on seasonal tax revenue
- Improved client retention and acquisition
- Increased overall revenue through diversified services
Corient has been the game-changer for our firm. Their guidance, training, and hands-on support helped us evolve from a tax-only practice into a full-service accounting provider. We couldn’t have done it without them.
Key Takeaways: Why This Matters for Businesses
- Diversifying services reduces business risk and opens new revenue channels
- Strategic partnerships can unlock latent growth potential
- Back-office support is essential when expanding into new service areas
- Scalable systems enable sustainable growth without burnout
If you want to grow, don’t just work harder—work smarter with the right partner.