🔹 Highlights
✅ Tackled the 10 most common outsourcing mistakes faced by UK accountants
✅ Strengthened data security and GDPR compliance
✅ Improved accuracy, quality, and turnaround times
✅ Created measurable KPIs and introduced governance reviews
✅ Built a lasting partnership with transparency, expertise, and trust
Introduction
For many UK accounting firms, outsourcing to India promises reduced costs and greater efficiency. But without a structured approach, it can quickly turn into a game of payroll roulette, where errors, miscommunication, and compliance risks create more problems than they solve.
That’s what happened to one UK firm — until they partnered with Corient, a trusted accounting outsourcing service provider. With a tailored strategy and proactive solutions, Corient helped transform a troubled outsourcing relationship into a benchmark for success.
The Initial Problem: What Went Wrong?
The firm had outsourced to a generic vendor, expecting efficiency gains. Instead, they encountered:
- Unclear communication
- Frequent deliverable errors
- GDPR concerns due to weak data protection
- Cultural and time zone misalignment
Tasks were misunderstood, reports came late, and client trust was eroded. What should’ve streamlined their operations became a burden.
Corient’s First Solution: The Fix
Corient stepped in with clarity and control.
Their team began with a structured onboarding process, clearly defining deliverables, timelines, and roles. Custom SOPs were created for each client workflow. Weekly check-ins and dedicated points of contact improved collaboration and reduced confusion.
Corient enforced GDPR-compliant practices to resolve data concerns, including encrypted storage and access controls. Their professionals — trained in UK GAAP — adapted to the firm’s culture, working in sync with their internal team.
The result? Fewer errors, faster turnarounds, and restoring trust.
The New Problem: A Surprise Roadblock
Just as the process stabilised, another challenge emerged—inconsistent quality control. Some reports required revisions, and performance benchmarks were missing. Leadership lacked real-time insights, and improvement was hard to measure without clear KPIs.
Corient’s Second Solution: Fixing the New Problem
Corient responded with a systematic fix:
🔍 Step 1: Introduced a Dedicated Quality Control Team
All deliverables were reviewed by a UK compliance-trained team, ensuring they met UK GAAP and FRS standards.
🎯 Step 2: Matched Skillsets with Task Requirements
Professionals with experience in VAT, payroll, and financial reporting were deployed for relevant work, increasing speed and accuracy.
📊 Step 3: Launched Measurable KPIs
Performance metrics like turnaround time, accuracy rates, and client feedback were tracked regularly to ensure progress.
📃 Step 4: Engaged Leadership in Governance
Corient scheduled governance calls with the firm’s leadership, offering transparency, issue tracking, and prioritisation alignment
The Final Outcome: Success Story
With quality control and performance tracking in place, the firm saw:
✅ Consistent, high-quality outputs
✅ Reduced revision rates
✅ Greater compliance confidence
“Partnering with Corient didn’t just improve our outsourcing — it transformed it. Their structure, accountability, and insight made all the difference.“
Client Testimonial
Key Takeaways: Why This Matters for Businesses
This case study proves that outsourcing issues rarely stop at the first hurdle. One weak link can lead to compliance penalties, frustrated clients, and internal chaos.
At Corient Business Solutions, we don’t just solve outsourcing problems — we prevent them. Whether it’s:
✔️ Outsourcing compliance
✔️ UK GAAP alignment
✔️ Handling inconsistent quality or communication gaps
From day one, we ensure that UK firms stay compliant, efficient, and worry-free.
🚨 Facing outsourcing or quality control challenges?
Let’s solve them before they escalate.